Work History

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  Personalisation & Prevention Manager

  Senior manager role leading a new service offering personalised support.
  

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  Independent Social Inclusion / Advocate

  Coordination of Social Networking activities. Providing advocacy to service users.
  

• 

  Global Customer Support Manager

  Led multi-disciplinary, multi-culture and multi site teams in supporting a network of over 20,000 end users globally.

Welcome!

Hi and welcome to my site. I am a senior customer support manager currently looking for a new challange. I have more than 20 years successful experience in world class customer service and support with recognised strengths in account maintenance, contracts, problem-solving, trouble-shooting, sales staff support and planning/implementing proactive procedures and systems.

Areas of expertise include call centre operation, technical repair centre operation, global distribution networks, customer service management, complaint handling & resolution, retail operations management, customer satisfaction enhancement, front-end supervision, sales and margin improvement, teambuilding & training, cost-reduction strategies, document authoring and product recall.

Testimonials

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  L. Crabb - Stockport Mind

  Collin relates extremely well with our service users and staff frequently going beyond the call of duty in the cause of Stockport Mind.

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  P. Bull - TDS

  I always found Collin to be a highly competent, loyal, able and willing colleague.

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  K. Ojo - TDS

  Collin leads by example and many people found his positive enthusiasm and dedication both inspiring and motivating.